Gaggia 12500 Christmas Sales!
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Gaggia 12500 Christmas Sales!.
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i savor the espresso this machine puts out but the entire machine is somewhat evil for me given that the steamer has always smelled and made milk and water taste very very strongly of some kind of oil. at least there are separate espresso and steamer boilers. seriously, deem motor oil or bicycle chain oil. ick, it is hard to accumulate the taste and smell of my first few attempts at foaming out of my mouth and nose. i called the company and they suggested a descaling agent which did assist, but quiet for the heed for goodness sake it would be nice to have that taken care of at the factory.
I bought this for my wife for Christmas and we've been satisfied with it's performance. We originally had a Gaggia Classic 4 yrs ago so we were very familiar with the operation. The double boiler system unprejudiced makes the espresso and steam sooo remarkable quicker and easier. No waiting for the boiler to bring the water up to steam temp after making the espresso. This product is highly recommended!
Baby Gaggia Twin
I am on my third Baby Gaggia Twin since February and the third one does seem to be the charm. The first machine had an impotent steamer and was sent aid, the second, the steam wand came off entirely. I did peek that happened to another reviewer but went with this machine as it was in my notice range and I felt lucky.
The first one was purchased through Valuable Espresso (avoid at all costs) who when I called to address the quandary were very "We don't want to hear it, talk to the manufacturer" even though their space boasts a 30 day no hassle return. I wish I read the reviews on them before buy. I won't go into every detail but dealing with them was so abominable and they took so long to do anything that I decided that I would derive my replacement from BBandBeyond, where I learned they would price-match even with a 300 dollar disagreement and free shipping!!
So, BBandBeyond gave me a truly hassle free exchange for the second machine and it's unpleasant steam wand and now I am reasonably elated with the machine. The customer service there is among the best I have experienced.
The steamer takes a small getting dilapidated to. You need to purge it of water till the lights flash, turn it off and then assist on again, keeping the wand out of your milk until it is up to "burly steam" then turn it off again and keep it in your milk pitcher. It sounds more painful than it is and all happens in about a runt and change.
Pros: Looks ample, seems sturdy, is easy to utilize and super, heats up fleet, makes very advantageous espresso
The steamer takes a shrimp getting old to. You need to purge it of water till the lights flash, turn it off and then wait on on again, keeping the wand out of your milk until it is up to "stout steam" then turn it off again and set it in your milk pitcher. It sounds more painful than it is and all happens in about a cramped and change.
Cons: There is a smell from the steam wand, it gets less over time and I am told that running descaler through it will eliminate it. (Why couldn't they do that? ) The group head is configured in such a diagram that you cannot really contain the portafilter pudgy of coffee and have to leave a bit of room at the top. This is a itsy-bitsy bummer for me as I like my morning coffee a nice long pull and with our dilapidated machine could collect enough coffee for 2 such pulls at one time for both me and the hubby. Lawful, it is no Greek tragedy to pull 2 shots but fair not as convenient. If you are pulling for one, there is no spot.
However, Gaggia itself and its U.S. representative,[...]are lacking in customer service in my concept.
After receiving my third machine, I sent an email asking about a pressurized portafilter for the machine. I also added that it would be nice of them to offer some discount on same taking into to consideration the effort I had been through having 2 unsuitable machines.
Both Importika in the U.S. and Gaggia in Italy totally ignored this. I would not seize from them again for that reason. To me, it would be a no brainer to comp a relatively inexpensive item to compensate for the disaster and leave the customer feeling that you value their business and regret the pains. They obviously don't.
It does steal away some of the enjoyment of owning it
UPDATE
I no longer believe this machine, it started leaking around the grouphead and after replacing the gasket and the filter basket to no avail, I returned it and went with another model. Various forums have given consistently pleasurable reviews to the Classic which is not a "snazzy" looking or programmable to your preferred size of shot. So far I am blissful with it. You can declare upright away that the steamer is better the crema is a litle thicker (probably because whatever was causing the leaking was not providing the advantageous pressure for "expression" of flavor. We decided to gather a grinder also as this machine likes a finer grind than I can earn in some places. After a few weeks, I will write a separate review for it but after 3 Baby Twins in 5 months, I can not recommend them from anything but a decorative standpoint.
